Cancellation, Changes and Refunds
The cancellation policy applies after MEKHE confirms that the requested service is available and reserved. No cancellation fee applies to a request that has not been confirmed.
How to cancel
Use the online cancellation form or email our customer support team. Include your booking reference, the email used for booking, and the passenger name. cancellation form
Private transport cancellation policy
| More than 3 days before service | Full refund |
|---|---|
| 1-2 days before service | 50% charge / 50% refund |
| Within 24 hours of service | Full charge / no refund |
| No-show | Full charge / no refund |
Airport pickup and flight delays
A verified flight delay does not create an additional waiting charge when the flight details were supplied and our team is notified as soon as practical before the original pickup time.
Special vehicles and peak dates
Third-party luxury vehicles, public holidays and peak periods may carry different cancellation terms. Any exception will be stated before the booking is confirmed.
A cancellation or change is complete only after written confirmation from our team.
Refund processing time
PayPal: PayPal refunds usually appear within 24-72 hours. Payments funded by a card or bank account may take up to five business days, depending on the financial institution.
Stripe: Stripe refunds generally take 5-10 business days. Some card issuers may take one billing cycle, and debit-card refunds can take up to 14 days.
Contact customer support if the refund has not appeared after the applicable processing period.