Cancellation Policy
Our cancellation policy will apply only once your booking is confirmed. A confirmed booking is when we have advised you that the travel service request or hotel room is available and has been reserved. We do not charge a cancellation fee for travel service request or room that have not been confirmed.
To cancel your booking you can apply our online cancellation form or advise us by sending an email to and inserting the word 'Cancel' in the subject line. The email must include the following details:
1. Booking reference ID number
2. Email address you used for the booking
3. First and family name used for the booking
Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows:
To cancel your booking you can apply our online cancellation form or advise us by sending an email to and inserting the word 'Cancel' in the subject line. The email must include the following details:
1. Booking reference ID number
2. Email address you used for the booking
3. First and family name used for the booking
TRANSFER CANCELLATION
| +1 Days prior to arrival | Full Refund (deduct 4% Bank fee) |
| - 24 hours prior to arrival | 50% Charge or 50% refund |
| NO-SHOW | Full Charge or No refund |
- Will not be responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.
Refund Process
The duration required to process a refund depends on the method of payment originally used. Here are the specifics for each payment gateway:
• PayPal: Refunds via PayPal are typically processed quickly and should appear in your account within 24 to 72 hours after initiation. However, if the original payment was made using a credit card or bank transfer through PayPal, the refund may take additional time due to your bank’s processing times. In such cases, it may take up to 5 business days for the refund to reflect in your bank statement.
• Stripe: Refunds processed through Stripe usually take 5 to 10 business days to reflect in your account. However, processing times may vary depending on your bank or card issuer. Credit card refunds typically appear within one full billing cycle, while debit card refunds may take up to 14 business days.
We understand that timely refund processing is important to you, and we strive to handle all refunds as efficiently as possible. If you have concerns about the status of your refund, or if it has not appeared in your account within the specified time frames, please contact our customer service team for assistance. We are here to ensure your satisfaction and resolve any issues promptly.
MEKHE
No.11, Soi Borommaratchachonnani 73, Borommaratchachonnani Road, Chim Phli, Taling Chan
Bangkok - Thailand 10170
البريد الإلكتروني
Hour: Mon-Sat 10:00-18:00 h. GMT+7
اتصل بنا
+66 (0) 91-007-0007 [الخط الساخن]