Need help during service?
For a missing pickup or urgent issue during your booked service, call our 24-hour hotline.
+66910070007Customer Support
Find help with planning, bookings and your journey in Thailand.
Change or cancel a booking
Have your booking reference ready. Send written changes for confirmation; read the policy before cancelling.
Manage Your BookingBefore You Book
Have your travel date, flight or ship details, hotel, passenger count and luggage ready. Tell us about children, walking limits and language needs. Review the programme, inclusions and cancellation terms. A request is confirmed only when our team or booking system confirms it.
Manage Your Booking
Change your date, flight, hotel or pickup details. Send your booking reference and the new information.
Help During Your Journey
Follow the meeting instructions in your confirmation. If you cannot find the team or need urgent help during service, call the hotline. For a changed flight, hotel or pickup, send your booking reference and the new details. Tell us promptly about lost property so we can coordinate with the people involved.
Children, Accessibility & Special Requests
Request child seats and assistance before booking. Provide children’s ages and sizes, wheelchair dimensions, whether a passenger can transfer to a vehicle seat, and any food or language requirements. Equipment, suitable vehicles, availability and charges must be confirmed for your journey.
Changes, Cancellation & Refunds
Use your booking reference when contacting us. Check the terms of your confirmed service before requesting a change or cancellation.
Frequently Asked Questions
Payment
Services
Terms & Privacy
Business Partners
For booking enquiries, use our contact page or LiveChat. Office support: Monday–Saturday, 10:00–18:00 Bangkok time.