FAQs: Credit Card
Why is my credit card rejected
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There are a few possibilities:
- We accept ONLY Visa & Master card. (Not able to pay by AMEX, E-Card, Web-Card, Eletronic Card, Business or Corporate Card, and other card)
- Make sure you are not using a proxy internet connection. A direct connection to internet is required for security purpose
- Make sure the input details are correct
- Make sure the card expiration date do not precede the reservation date
- Make sure you have not reached your credit limit
- Your issued bank blocks the card from internet usage for security reasons
- Unusual or unusually large transaction
- The issuing banks server was down/unavailable for some reason
- If a credit card has been used several times in one day for internet based transactions this can also result in a rejection
- If you get an error apart from the reasons above, please contact your Online Agent.
MEKHE
No.11, Soi Borommaratchachonnani 73, Borommaratchachonnani Road, Chim Phli, Taling Chan
Bangkok - Thailand 10170
Hour: Mon-Sat 10:00-18:00 h. GMT+7
Call Us
091-007-0007 [Hotline]