FAQs: Credit Card
How long does it take to process the refund
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The duration required to process a refund depends on the method of payment originally used. Here are the specifics for each payment gateway:
• PayPal: Refunds via PayPal are usually quick and should appear in your account within 24 to 72 hours of the initiation. However, if the original payment to us was made via a credit card or bank transfer through PayPal, the refund may take additional time to be credited back to your account. This delay is due to the processing times associated with your bank. In such cases, it could take up to 5 business days for the refund to reflect in your bank statement.
• Omise (OPN): For payments processed through Omise, the refund timeline can be slightly longer. Once we initiate the refund, it typically takes about 5 to 10 business days for the money to appear back in your account. This variance in time is due to the differing policies and processing speeds of the banks involved. It’s important to note that some banks might handle refund transactions faster than others, so the exact timing can vary.
We understand that timely processing of refunds is important to you, and we strive to ensure that all refunds are handled as swiftly as possible. If you have concerns about the status of your refund, or if it has not appeared in your account within the specified time frames, please contact our customer service for assistance. We are here to help ensure your satisfaction and resolve any issues promptly.
MEKHE
No.11, Soi Borommaratchachonnani 73, Borommaratchachonnani Road, Chim Phli, Taling Chan
Bangkok - Thailand 10170
Hour: Mon-Sat 10:00-18:00 h. GMT+7
Call Us
091-007-0007 [Hotline]