FAQS:Services?

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How can I book your transfer service
You can book in 3 easy steps!
Step 1 : Check the transfer rates & availability by select vehicle type and date. You will be redirected to the Shopping Cart Page.
Step 2 : On the Shopping Cart Page, you can continue shopping more transfer/tour services or check out.
Step 3 : Enter basic information include name, email and payment information, etc. in the Check-out Form.
Upon booking, In order to recheck your booking details and activate your booking request, you need to check your email and simple click the submit button. Once you activate your booking, you will received a confirmation voucher online.
How can I find your staff at Bangkok Suvarnabhumi Airport when I arrive
For International Flights:
>> After you received your luggages please go to the Main Hall and proceed to EXIT # 4.
For Domestic Flights:
>> Take Gate A from baggage claim area and notice the waiting area in front of the Exit. (Please do not walk to the International Zone)
Our representative will be waiting for you at the Paging Board Area with YOUR NAME on the sign-board. Once we find you, we will direct you to the transfer point.
Note:
- In case you cannot find our airport representative: Please call to our HOTLINE PHONE NUMBER # 091-007-0007.
- Please download/print out: Bangkok Suvarnabhumi Airport Layout & Meeting Point Map
How can I find your staff at Bangkok Don Muang Airport when I arrive
International Terminal1: After exit the baggage claim area, please TURN RIGHT to the Travel Agent Meeting Point. (Near Information Center & Door No.3)
Domestic Terminal2: You will meet our staff right after exit from the baggage claim area.
Once we find you, we will direct you to the transfer point.
If we plan to travel with a pet, do you provide this service?
At MEKHE, we understand that your pets are part of your family. That’s why we’ve designed Pet Transport, a service that ensures your furry companions travel safely and comfortably.

Pet Policy: https://www.mekhe.com/en/service/pet#policy
Can I have your WhatsApp number?
Currently, we do not utilize WhatsApp due to team-management limitations. However, you can seamlessly communicate with us via our website's LiveChat system. This platform allows our support team, as well as your assigned driver or guide, to join the conversation and provide continuous updates.

During Service: You are more than welcome to ask your driver or guide for their personal WhatsApp number directly on the day of your service.

For Urgent Matters: We highly recommend calling our 24/7 Customer Service Hotline at +66 (0) 91-007-0007 for immediate assistance.
Can I contact you via Facebook Messenger?
Currently, we do not utilize Facebook Messenger due to team-management limitations. However, you can seamlessly communicate with us via our website's LiveChat system. This platform allows our support team, as well as your assigned driver or guide, to join the conversation and provide continuous updates.

During Service: You are more than welcome to ask your driver or guide for their personal contact details (such as WhatsApp or Line) directly on the day of your service.

For Urgent Matters: We highly recommend calling our 24/7 Customer Service Hotline at +66 (0) 91-007-0007 for immediate assistance.
Can I contact you via LINE?
While we do not use LINE for general support due to team management efficiency, you can easily chat with us via our website's LiveChat. This allows our support team, as well as your assigned driver or guide, to stay connected and provide real-time updates.
During Your Service: Feel free to ask your driver or guide directly for their personal LINE ID on the day of your trip.
For Urgent Assistance: Please call our 24/7 Hotline at +66 (0) 91-007-0007 for immediate help.
Can an Executive Van fit 9 passengers along with our luggage?
Yes, our Executive Van comfortably accommodates up to 9 passengers with standard-sized luggage. However, if your group is traveling with multiple large or oversized suitcases, space may be limited, and booking 2 vans would be the better and more comfortable choice for your journey. We encourage you to review the vehicle’s interior layout and trunk capacity in advance at https://www.orientalescape.com/transfer/fleet/van2/toyota-commuter . Please note that if your luggage exceeds the vehicle's capacity on the service day, any additional vehicle needed will be at the customer's expense, as we cannot be responsible for last-minute transport adjustments. To ensure a smooth trip, we strongly recommend confirming your total bag count with us prior to your travel date.
Transfer from Bangkok to Pattaya, the rate quoted by you is inclusive the Motorway tickets
Using Motorway make the journey from Bangkok to Pattaya reduced to 30-40 minutes. Our transfer service already included all Express Way tickets in Bangkok city and the Motorway tickets from/to Pattaya.
Can you provide a Infant Seat for little baby (under 9 months)
For infants from newborn to 18 months (weight: < 13 kg / < 30 lb), we offer specially designed infant seats.
An additional charge of THB 300 applies for each infant seat to cover the extra cleaning required after each use, ensuring the highest standards of hygiene.
Notice
Due to hygienic reasons and the natural tendencies of infants to have accidents, all our infant seats undergo thorough cleaning after each use. Please request an infant seat in advance. Availability is subject to prior bookings, and we reserve the right to limit availability based on demand.
How can I or order the a convertible child seat
- Please make the request in your reservation form.
- Please advise age and number of child seats you needed.
Seat belt
All vehicle provide seat belt (safety belt)
Can you provide a convertible babyseat / child seat for my kid? Any extra charge
We well aware that your children are the more precious matter in lives, we then always handle the minors with intensive cares.
Because we are the expert of providing lifts and rides to thousands of families over a decade, it resulted in experiencing us to fully understand the pattern of parents who travelling with children and babies. Beside the extensive caution regarding the driving style and safety range, we added the child protection equipment in all our vehicles on all routes to all destinations.
Baby Car Seat
- We are able to provide and prepare a convertible baby car seat for 9 months - 4 years old child (weight : 9-18kg / 20-40lb) in our vehicles without extra charge.
- A complimentary for 1st convertible baby car seat and additional baby seat will require a supplement charge of THB 300.00 nett/seat
- If your child is younger than 9 month, please bring your own infant seat. (No infant seat available)
- If your childe is older than 5 year old, there will be no need for convertible baby car seat. They can use our standard safety-belt.
Notice : For hygienic reasons, no Infant Seat available. From our long experience transporting families with babies and children, infants at a certain age are difficult for their parents to control their nature needs to vomit and excrete. The infant seat is prone to be dirty and infected. It is only for personal use and not recommended to be shared. If you will be travelling with infants, we recommend that you bring your own infant seat onboard.
We are 3 persons in total. Should we book a car or van
Normally a car should be enough for 3 passenger + some laggages. We also have a family car which available for 2-3 adults+kids. If you have many large-sized luggages, please book a van for more comfortable trip.
As the round trip booking, can I pay half on my arrival, and then pay the other half on my departure from hotel to airport
You need to make full payment for round trip transfer to guarantee your booking on 1st service date. After the payment you will received the receipt and all contact number from the driver. The receipt will guarantee that the return trip will be arrange on the departure date.
What if my luggage does not fit
It is best to let we know if you will be traveling with a lot of luggage. Most vehicle have a regular size trunk, so if you think you will have excessive luggage, let the limo company know in advance
Can your driver speak English?
All MEKHE drivers are trained to understand and speak some basic
English conversations such as directions, answer your basic queries, weather and some information about Thailand’s attractions. This is to ensure your smooth trip with us without any fuss. However, we are seeking your kind understanding about the efficiency in English of the driver that it cannot be compared to our tour-guide. They may not answerable to some underlying messages or idioms and unable to give detailed information about some places. So if you have any point that really needed to be clear and understood by us, please submit your message directly to our mailbox and indeed we will transmit it to our driver for their full awareness prior to the trip. When you need more precise and accurate information both in terms of places history or cultures, the tour guide is strongly recommended.
Can you offer us some discount
Discount & service upgrade available for :
1. Returning clients
2. Registered Partner
Your prices are all included? Any other hidden charge
Our service already include vehicle, driver, gasoline and all express way. We will NEVER charge you a service charge or other hidden charge. However, some ferry tickets (sample : Koh Chang, Koh Samui, Koh Lanta) are not included.
Tipping
Gratuities to our staff although customary, are not required. Any such expression of appreciation should be made on a voluntary and individual basis.
More Questions
If you have any technical or travel related problems or questions, please contact us by sending a request through the query form, live chat or email. We will be on standby and ready to serve you.
Flight delay?
Yes, of course. We always track your flight in real time.
If your flight arrives earlier or is delayed, we will know and the driver will wait for you accordingly.
There is no additional charge for flight delays.
FAQS:Services
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MEKHE

No.11, Soi Borommaratchachonnani 73, Borommaratchachonnani Road, Chim Phli, Taling Chan
Bangkok - Thailand 10170

Email

Hour: Mon-Sat 10:00-18:00 h. GMT+7

Call Us

091-007-0007 [Hotline]

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